岗位职责
带领区域售后服务团队，为客户提供机床及自动化方面及时、满意的售后服务和备件；
1, act as service hotline, provide immediate and proper response to service & spare parts demand from customer. Responsible for remote support, scheduling service engineers, organizing, monitoring and support the on-site service until customer demand is fulfilled.
作为服务热线，就客户的服务和备件需要进行及时响应，远程客户支持，负责安排现场服务工程师，协调、监督、支持整个现场服务过程，直至客户问题得到解决；
2, Technical & commercial support to field service engineers, arrange training to service engineers;
为现场服务工程师提供技术和商务方面的支持，安排工程师培训；
3, Responsible for the sales target of after-sales service and support spare parts sales team;
带领服务团队完成售后服务的销售指标，并支持备件销售团队；
4, Coordinate with relevant departments on different issues, such as sales support, exhibition support, detecting machine weak points / quality problems, providing continues improvement suggestions, spare-parts stock preparation, etc.
与相关部门协作处理各类问题，如销售支持、展会支持、设备设计或质量缺陷、提供改进意见、仓库备货等；
5, Other duties assigned by management.
上级交于的其他任务。

任职要求
1，Major in Mechanical /Mechatronics / CNC / Automation, University bachelor degree or above.
机械/机电/数控/自动化专业，大学专科以上学历；
2，Good at machine tool installation and repair, with strong technical ability in mechanical, electrical, CNC (Siemens 840DSL controller), hydraulic, pneumatic and automation aspects;
精通机床安装和维修，有较强的机械、电气、数控（西门子840DSL数控系统）、液压、气动方面的技术能力；
3，At lease 5 years working experience in CNC machine after-sales service and support, better if have experience in managerial role.
从事售后数控机床售后服务工作5年以上，如有团队管理经验优先；
4，Excellent English skill in speaking and writing, Good command of MS office.
熟练的英语书面、口语能力，熟练使用办公软件；
5，Strong communication, analytical & problem-solving skill. Team player, organized, self-motivated and customer oriented.
沟通能力强、擅于分析和解决问题;良好的团队合作及客户服务精神、组织力强、有上进心;
6，Willingness for unplanned overtime based on customer demands on weekend and public holiday;
根据客户的服务需求，有可能会发生周末及节假日加班；
7，Chinese and English resume be must.
中英文简历必。